How frequently can I see updates for my asset that has a wired Asset Trak device?
Zubie’s wired Asset Trak devices come configured to “ping” (send data to Zubie) every 15 seconds when motion is detected, or every 4 hours when the device is not moving.
If you would like to change this frequency, please contact Zubie customer support.
What should I do if the device position isn’t updating on my Zubie app?
There are a couple of things that can cause your Zubie wired Asset Trak to stop updating your live map. Here are a few examples and how to resolve them.
If the device is in an area with poor cell coverage, the “ping” cannot reach Zubie. Take the asset or vehicle somewhere with strong cell service and a clear view of the sky. It will reconnect and transmit once the device returns to solid cell service.
Similarly, the device cannot update when it does not receive a GPS signal - for example in a garage or warehouse. Take the asset or vehicle somewhere with strong cell service and a clear view of the sky. This should cause the device to reconnect to your Zubie app.
If this doesn’t work, please reach out to Zubie support for assistance.
How do I create the vehicle or asset for my wired asset trak device?
Unlike Zubie’s OBD devices, our Asset Trak devices cannot automatically detect a vehicle’s VIN number. You’ll need to create a new vehicle or asset in the Zubie app, and then pair that new vehicle or asset with your device.
Here’s how to do that:
Log into the Zubie mobile app or app.zubie.com on your mobile browser.
Use your mobile device’s camera to scan the QR code on your Asset Trak device.
This will open the window to Connect Device. Click the + button to create a new asset or vehicle. Then click “Create & Connect”.