Zubie

Welcome to Zubie Rental Connect - TSD Dealer! Follow these steps once you have received your Zubie devices.

NOTE: If you receive a message to authenticate your account when accessing the Telematics Hub in TSD, contact TSD support at <a href="mailto:support@tsdweb.com" rel="nofollow noopener noreferrer" target="_blank">support@tsdweb.com</a> for assistance.

1. Find the OBD-II diagnostic port in your vehicle.
2. Firmly push the device into the port and wait for 3 minutes. You should see lights on the device during this time.
3. Turn your vehicle on and allow the vehicle to idle for a few minutes before turning it off.

- If you don’t see lights on your device when it is installed, you may need to press the device more firmly into the OBD-II port.
- If you don’t see your vehicle on the live map, you may need to take a trip. Be sure to drive somewhere with strong cell service and a clear view of the sky.
- If you installed your device before authenticating Zubie in TSD, contact Zubie customer support at <a href="mailto:support@zubie.com" rel="nofollow noopener noreferrer" target="_blank">support@zubie.com</a> for assistance.

1. Install Your Zubie Device
 1. Find the OBD-II diagnostic port in your vehicle.
 2. Firmly push the device into the port and wait for 3 minutes. You should see lights on the device during this time.
 3. Turn your vehicle on and allow the vehicle to idle for a few minutes before turning it off.
2. Common Troubleshooting
 - If you don’t see lights on your device when it is installed, you may need to press the device more firmly into the OBD-II port.
 - If you don’t see your vehicle on the live map, you may need to take a trip. Be sure to drive somewhere with strong cell service and a clear view of the sky.
 - If you installed your device before authenticating Zubie in TSD, contact Zubie customer support at <a href="mailto:support@zubie.com" rel="nofollow noopener noreferrer" target="_blank">support@zubie.com</a> for assistance.

Please check out these <a href="https://help.zubie.com/en/articles/11115657" rel="nofollow noopener noreferrer" target="_blank">detailed instructions on installing your Zubie OBD device</a> if you need more assistance. We've also got <a href="https://help.zubie.com/en/articles/11115630" rel="nofollow noopener noreferrer" target="_blank">detailed instructions for stealth installation with a y-cable</a>.

If you have any additional questions, we are happy to help! Please <a href="https://help.zubie.com/en/articles/11115631" rel="nofollow noopener noreferrer" target="_blank">contact our support team</a> for assistance.

Note: If you installed your device before authenticating Zubie in TSD, please contact Zubie customer support for help.

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